Last updated: January 2026
ProFlo Epoxy (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit profloepoxy.co.uk or contact us regarding our services.
1. Information We Collect
We may collect and process the following information:
- Personal details: name, email address, phone number
- Project information: details you submit via contact or quote forms
- Technical data: IP address, browser type, device information, and pages visited
- Communication records: emails, phone calls, or messages exchanged with us
We only collect information that is necessary to provide our services or respond to enquiries.
2. How We Use Your Information
Your data may be used to:
- Respond to enquiries and provide quotes
- Arrange consultations and deliver our services
- Improve our website and user experience
- Comply with legal or regulatory obligations
We do not sell, rent, or trade your personal data.
3. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent – when you submit a form or contact us
- Legitimate interest – to operate and improve our business
- Legal obligation – where required by law
4. Data Sharing
We may share your data only with:
- Trusted service providers (hosting, email, analytics)
- Legal or regulatory authorities where required
All third parties are required to handle your data securely and lawfully.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
8. Cookies
Our website may use cookies to improve functionality and analytics. You can manage cookie preferences through your browser settings.
9. Contact Information
If you have questions about this Privacy Policy or how we handle your data:
Email: hello@profloepoxy.co.uk
Location: Birmingham, West Midlands, UK